slotvi Privacy Policy

1. Introduction & Data Controller

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1.1 slotvi is the data controller responsible for personal data collected through the slotvi.cam website, mobile interface, and all associated gaming services (collectively, the "Platform"). As data controller, slotvi determines the purposes and means of processing your personal data as described in this Policy.

1.2 slotvi is committed to protecting the privacy and personal data of all players, with particular attention to the rights and expectations of our Filipino player community. Our data practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).

1.3 This Policy applies to all personal data collected by slotvi regardless of the channel through which it is collected — including account registration, gameplay, customer support interactions, payment transactions, and marketing communications. It does not apply to third-party websites or services that may be linked to or from the Platform, which maintain their own privacy practices.

1.4 If you are a minor under 21 years of age, you are not permitted to use the slotvi Platform. We do not knowingly collect or process the personal data of individuals under the age of 21. See Section 10 for more detail.

2. Personal Data We Collect

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2.1 slotvi collects personal data that you provide directly to us, data generated by your use of the Platform, and in limited circumstances, data received from third parties. The categories of personal data we collect include the following:

2.2 Data You Provide to Us

• Registration data: Full name, date of birth, nationality, residential address, email address, mobile number (Philippine format), and chosen username;
• Identity verification (KYC) documents: Government-issued photo ID (e.g., Philippine passport, driver's license, SSS/UMID/PhilSys card), proof of address, and payment method ownership documentation;
• Financial data: E-wallet details (GCash or PayMaya account numbers), bank account information (BPI, BDO, Metrobank), payment card details (processed and stored via PCI-DSS-compliant third parties), and transaction history;
• Communications data: Content of messages, complaints, and queries submitted to slotvi customer support via live chat, email, or other channels;
• Responsible gaming data: Self-declared problem gambling history, deposit limits, loss limits, session time preferences, and self-exclusion requests.

2.3 Data Generated by Your Use of the Platform

• Technical data: IP address, browser type and version, operating system, device identifiers, screen resolution, and time zone;
• Usage data: Pages visited, games accessed, session duration, click-stream data, and navigation paths within the Platform;
• Gaming data: Game history, bet amounts, wager outcomes, bonus usage, and promotional participation records;
• Location data: General geographic location derived from IP address for fraud prevention and access control purposes.

2.4 Data Received from Third Parties

In certain circumstances, slotvi may receive personal data about you from third-party sources, including identity verification service providers, fraud prevention agencies, payment processors, and game software providers. Such data is used only in accordance with this Policy and the terms agreed with the relevant third party.

3. How slotvi Uses Your Personal Data

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3.1 slotvi processes your personal data for the following purposes:

Purpose	Description
Account management	Creating, maintaining, and administering your slotvi player account, including processing login authentication and account security measures.
Service delivery	Providing access to games, processing deposits and withdrawals, awarding bonuses, and delivering customer support.
Identity verification	Verifying your age (21+), identity, and residential address in compliance with anti-money laundering and know-your-customer obligations.
Fraud prevention	Detecting, investigating, and preventing fraudulent transactions, account abuse, bonus misuse, and other prohibited conduct described in our Terms & Conditions.
Legal compliance	Meeting obligations under Philippine law, including reporting to regulatory authorities, maintaining transaction records, and responding to lawful data requests.
Responsible gaming	Administering deposit limits, loss caps, session reminders, and self-exclusion programs to support player welfare and safe gambling practices.
Platform improvement	Analysing usage data to identify technical issues, optimise game performance, and improve the overall player experience on the slotvi Platform.
Marketing communications	Sending promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. See Section 11 for opt-out options.

4. Legal Basis for Processing

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4.1 slotvi processes your personal data on one or more of the following legal bases, as applicable to the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and slotvi — specifically, to provide the gaming services, process payments, and manage your account;
• Legal obligation: Processing required to comply with applicable Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act (AMLA), and relevant PAGCOR regulatory requirements;
• Legitimate interests: Processing carried out for the legitimate interests of slotvi — including fraud detection, platform security, and service improvement — where those interests are not overridden by your fundamental rights and freedoms;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, particularly in relation to direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing conducted prior to withdrawal.

5. Data Sharing & Disclosure

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5.1 slotvi does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, and card payment processors — for the purpose of processing deposits and withdrawals in Philippine Peso;
• Identity verification providers: Third-party KYC and age verification services that assist slotvi in fulfilling its legal verification obligations;
• Game software providers: Licensed game studios whose titles are offered on the slotvi Platform, where gameplay data must be shared to operate the game correctly;
• Fraud prevention agencies: Organisations that maintain databases of known fraudulent accounts or patterns, accessed to protect the integrity of the Platform;
• Regulatory and law enforcement authorities: Where disclosure is required by applicable Philippine law, court order, or regulatory directive — including PAGCOR and the Anti-Money Laundering Council (AMLC);
• Group companies and service providers: Affiliated entities or contracted processors that provide infrastructure, hosting, analytics, or support services to slotvi, under binding data processing agreements.

5.2 All third parties with whom slotvi shares personal data are required to implement appropriate technical and organizational measures to protect that data and to process it only for the purposes specified by slotvi.

6. Cookies & Tracking Technologies

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6.1 The slotvi Platform uses cookies and similar tracking technologies to deliver a functional and personalized experience. Cookies are small text files stored on your device when you visit the Platform. They serve the following functions:

• Strictly necessary cookies: Essential for core Platform functionality, including maintaining your login session, remembering your language preference, and processing secure transactions. These cookies cannot be disabled without affecting Platform functionality;
• Functional cookies: Used to remember your preferences, such as game display settings and responsible gaming tool configurations, to improve your experience on return visits;
• Analytics cookies: Used by slotvi to understand how players navigate the Platform, which games are most popular, and where technical issues occur — enabling ongoing service improvement;
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats to your slotvi account.

6.2 You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will impair your ability to use core Platform features. slotvi does not use cookies to serve third-party advertising on the Platform.

7. Data Retention

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7.1 slotvi retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus five (5) years following account closure, to comply with anti-money laundering record-keeping requirements;
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, as required by the AMLA and related regulations;
• KYC documentation: Retained for five (5) years following account closure or the completion of the business relationship;
• Customer support communications: Retained for three (3) years from the date of the interaction, unless a longer period is required for an unresolved dispute;
• Marketing consent records: Retained for as long as you remain subscribed to marketing communications, and for three (3) years following withdrawal of consent.

7.2 Where personal data is no longer required and no legal obligation mandates its retention, slotvi will securely delete or anonymise the data in accordance with our data disposal procedures.

8. Data Security

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8.1 slotvi implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the slotvi Platform;
• Encrypted storage of sensitive data fields, including passwords (hashed using industry-standard algorithms) and payment credentials;
• Role-based access controls limiting staff access to personal data to those with a legitimate operational need;
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure;
• Two-factor authentication available to all players for account login;
• Real-time monitoring of account activity and automated alerts for suspicious login patterns or transactions.

8.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, slotvi will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay in accordance with the requirements of the Data Privacy Act of 2012.

9. Your Data Privacy Rights

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9.1 You have the following rights with respect to your personal data processed by slotvi:

• Right to be informed: The right to be told what personal data slotvi holds about you, the purposes for which it is processed, and the parties with whom it is shared — as set out in this Policy;
• Right of access: The right to request a copy of the personal data that slotvi holds about you, subject to identity verification and applicable exceptions;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data held by slotvi. You may update basic account information directly from your account dashboard;
• Right to erasure: The right to request the deletion of personal data that is no longer necessary for the purposes for which it was collected, subject to slotvi's legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes, or where processing is based on legitimate interests;
• Right to data portability: The right to receive a copy of personal data you have provided to slotvi in a structured, commonly used, machine-readable format, where technically feasible;
• Right to file a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that slotvi's processing of your personal data violates the Data Privacy Act of 2012.

9.2 slotvi will respond to verified data subject requests within thirty (30) calendar days of receipt. Where requests are complex or numerous, we may extend this period by a further thirty (30) days, of which we will notify you in writing.

10. Children's Privacy

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10.1 slotvi does not knowingly collect, process, or retain personal data from individuals who are under the age of 21. Age verification checks are conducted during the registration process and at the time of the first withdrawal request to ensure compliance with this requirement.

10.2 If you are a parent or guardian and believe that a minor has registered on the slotvi Platform or provided their personal data to us without your consent, please contact our Data Protection Officer immediately using the details in Section 14. We will investigate the matter and take appropriate action, including account closure and data deletion, as quickly as possible.

11. Marketing Communications

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11.1 With your consent, slotvi may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, special events, and other Platform updates. Marketing consent is obtained during the registration process and can be modified at any time from your account notification settings.

11.2 To opt out of marketing communications from slotvi, you may:

• Click the "Unsubscribe" link in any marketing email sent by slotvi;
• Update your communication preferences in your slotvi account notification settings; or
• Contact our customer support team via live chat or email and request removal from all marketing lists.

11.3 Please note that opting out of marketing communications does not prevent slotvi from sending you transactional or account-related messages, such as deposit confirmations, withdrawal notifications, or security alerts, which are necessary for the operation of your account.

12. Third-Party Links

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12.1 The slotvi Platform may contain links to third-party websites, game providers' information pages, or payment processor portals. This Policy does not apply to those third-party websites or services. slotvi is not responsible for the privacy practices of any third party and encourages you to read the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

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13.1 slotvi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform functionality. The "Last updated" date at the top of this Policy will be revised accordingly.

13.2 Where changes are material — meaning they significantly affect your rights or the way we process your personal data — slotvi will notify registered players via the email address on file and/or by a prominent notice on the Platform at least seven (7) days before the changes take effect.

13.3 Your continued use of the slotvi Platform after any amended Policy takes effect constitutes your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you should discontinue use of the Platform and may close your account.

14. Contact Us & Data Protection Officer

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14.1 If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a potential data breach or privacy concern, please contact the slotvi Data Protection Officer (DPO) through the following channels:

• Email: [email protected] (subject line: "Data Privacy Request")
• Live Chat: Available 24/7 through the Platform — ask to be connected to the Data Privacy team
• Response Time: Within 30 calendar days of a verified written request

14.2 If you believe your data privacy rights have not been adequately addressed by slotvi, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC). The NPC oversees the implementation of the Data Privacy Act of 2012 and accepts complaints from data subjects at privacy.gov.ph.

14.3 For responsible gaming concerns or self-exclusion requests, please visit our dedicated Responsible Gaming page, which provides specific tools and resources for Filipino players.